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Your Questions Answered

Need assistance with your encaptiv presentation or event account? Explore our Frequently Asked Questions and How To's.

 

Don't see the answer you're seeking or would like hands on assistance? Chat with us live or submit a contact form with your question and we'll get back to you ASAP. We're happy to help!

  • How To Sign Up With encaptiv
    ​​Go to encaptiv.com Click on the Sign Up button on the upper right corner Fill in the Profile Information Under Plan Selection, they can choose Basic Free Tick the I have read and agree with encaptiv's Terms of Use and Privacy Policy. box Click Create Account
  • How To Sign In With encaptiv
    Go to encaptiv.com Click on the Sign In button on the upper right corner Enter the Email Address you registered with and your Password Click the Sign In button
  • How To Change Your Password (Forgotten Password)
    Go to encaptiv.com Click on the Sign In button on the upper right corner Click Recover Password Enter your email address used to register Click Submit Check your email and open the message from noreply@encaptiv.com Click the Reset Password link. This will open a new tab. Enter your NEW PASSWORD Enter again the password under CONFIRM YOUR NEW PASSWORD Click the Reset Password button
  • How to Create a New Event
    Login to your encaptiv Events account Click the Create Event button in the left hand menu Enter the Event Title (this is the name of your event) Enter the URL you want to use for your event (all event URLs start with encaptiv.com/event/YOURURL). NOTE: URLs can’t be changed once they are created. You will be directed to the event admin page where you can set up your new event.
  • How To Edit Your Event Information
    Go to My Events in your dashboard. Find the event you want to edit in the "My Events" section Click Edit Event Under Event Info, you may update the following: - Event Title - Start Time - End Time - Event Description - Event Site Colors - Event Site Logo - Banner Image - Foyer Video Once you're done editing your event, scroll down and click Update Event.
  • How To Change Event Site Colors
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Go to the Event Info tab Under Design, enter the corresponding hex code for each element (see screenshots for reference): General Primary Color - Primary color used throughout the site Secondary Color - Color used for buttons and special attention items Active Color - Color of agenda items that are live (sessions that are in progress) Inactive Color - Color of agenda items that are not live (upcoming or past) Highlight Color - Color that highlights smaller buttons and outlines such as the settings gear and the chat button outline Banner Background Color - You will see the BACKGROUND COLOR if someone is on a wide screen and the uploaded banner image doesn't fill the space. Bottom Border Color - The color of the line that separates your banner image from the information below.
  • How To Upload A Foyer Video to Your Event
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Scroll down to Assets in the Info tab Under ASSET, click the drop down and choose Foyer Video You can either direct upload your video or enter a YouTube or Vimeo link. Direct Upload: Select Direct from the Source Type drop down. Click on the uploader and select the video you want to upload. Once upload is complete, click Save to add it to your session. NOTE: Video upload size limit is 5 GB YouTube or Vimeo: Select Frame from the Source Type drop down. Paste the video URL into the Asset Source box. Click out of the Asset Source box (anywhere on the page) - encaptiv will convert the URL to an embedded video. 7. Once you see the video, click Save to add it to your event.
  • How To Access the Event Editor (Admin Panel) From The Event
    In the upper left corner of your screen, click the Edit Event icon (beside the gear) The event editor will open in a new window
  • How To Add a Logo to Your Event
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Scroll down to Assets in the Info tab Under ASSET, click the drop down and choose Logo Click on the uploader and select the logo you want to upload Note: Recommended aspect ratio: 3:1 (example: 240px × 80px) 7. Once you see the logo, click Update Event to save
  • How To Upload a Banner Image to Your Event
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Scroll down to Assets in the Info tab Under ASSET, click the drop down and choose Banner Click the box on the right side to upload your banner image. Recommended banner size is 1600 w x 300 h. Once you see the banner, click Update Event to save
  • How To Calculate Attendee Hours
    Attendee hours are calculated by # of attendees x # of hours attendees are actively on the platform in your event. Additional attendee hours can be purchased in advance or paid for as overage (we won’t cut of your event if you go over your attendee hours). Pricing for additional attendee hours is as follows:
  • How To Create a New Session on Your Agenda
    Go to My Events in your dashboard Find the event you want to edit in the "My Events" section Click Edit Event Go to the Agenda tab Open the Sessions section to create a new section Under SESSION TYPE, choose the type of session you want: - Content - Fireside - Social - External (3rd party integration) - Expo Booth (see How To Add An Expo Booth) NOTE: See FAQs for info on the different session types. Add the session START TIME and END TIME NOTE: Sessions will become "active" on your agenda and able to be joined by attendees 5 minutes prior to the session start time. Under SESSION TITLE, type in your session's title as you would like to appear on your agenda The system will automatically create a session slug (URL for that session) in the SLUG section, but you can change this if you'd like. No special characters are allowed in the URL. Type in the description of your session under SESSION DESCRIPTION as you would like to appear on the agenda. FOR EXTERNAL SESSIONS If you have a CALL TO ACTION you'd like to add to your session: - Type in your call to action text under LABEL (i.e. "Buy My Book"; "Book a Free Consultation With Me") - Under BUTTON TEXT, type the text you want to appear on the button - Under BUTTON LINK, insert the URL you want to direct people to when they click the call to action button (you must include http:// or https:// in front of the address) Add PRESENTERS to the session by typing their email address under EMAIL ADDRESS and then click the "+" button NOTE: To add a presenter, they must first be registered with an encaptiv account. When you're done setting up your session, click on Create Session. FOR CONTENT, FIRESIDE, SOCIAL or EXPO SESSIONS: If you have a CALL TO ACTION you'd like to add to your session: - Type in your call to action text under LABEL (i.e. "Buy My Book"; "Book a Free Consultation With Me") - Under BUTTON TEXT, type the text you want to appear on the button - Under BUTTON LINK, insert the URL you want to direct people to when they click the call to action button (you must include http:// or https:// in front of the address) Add PRESENTERS to the session by typing their email address under EMAIL ADDRESS and then click on the "+" button. When you're done setting up your session, click Create Session
  • How To Configure a Session
    Go to My Events in your dashboard Find the event you want to edit in the "My Events" section Click Edit Event Go to the Agenda tab Under your Current Agenda, click on the pencil next to the session you want to edit/configure. Click on the Features tab Select which features you want available during that session by clicking the switches in the visibility column (pink=visible, gray=not visible) NOTE: Event-wide session settings can be set on the event FEATURES tab. Save your session settings.
  • How To Delete A Session
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Go to the Agenda tab Under your Current Agenda, click the Delete “Trash Bin” icon on the right side of the agenda item you want to delete A Delete Session? Pop-up will show. Click the Yes button.
  • How To Upload a Pre-Recorded Video Into a Session
    Go to My Events in your dashboard Find the event you want to edit in the "My Events" section Click Edit Event Go to the Agenda tab Under the Current Agenda, find the Content session you want to add a pre-recorded video to. Navigate to the ASSETS tab. Here, you can either direct upload or enter a YouTube or Vimeo link. - Direct Upload: * Select Direct from the Source Type dropdown * Click on the uploader and select the video you want to upload * Once upload is complete, click Save to add it to your session * Once you see the video, click Save to add it to your session * NOTE: Video upload size limit is 5GB - YouTube or Vimeo: * Select Frame from the Source Type dropdown * Paste the video URL into the Asset Source box * Click out the Asset Source box - encaptiv will convert the URL to an embedded video NOTE: You can use the pre-recoreded video functionality to create several types of Content Sessions: - On Demand - Watch any time - Scheduled Pre-Recorded - Pre-recoreded video that becomes available at a scheduled time - Hybrid Live - Pre-recorded content + live video streaming (i.e. pre-recorded session followed by live Q&A with the presenter).
  • How to Create an On Demand Session
    Create a content session. (See instructions on How To Create A Session) Under your Current Agenda, find the Content session you want to add a pre-recorded video to. Click the pencil icon to edit the session. Go to the session ASSETS tab. Add your pre-recorded video (see How To Upload a Pre-Recorded Video Into a Content Session) Click Save. Go to the session Info tab. Set PAST Start and End dates and times for your session (this is usually the start and end date/time the session actually took place). Click Save.
  • How to Create a Scheduled Pre-Recorded Session
    Create a content session. (See instructions on How To Create A Session) Under your Current Agenda, find the Content session you want to add a pre-recorded video to. Click the pencil icon to edit the session. Go to the session Info tab. Set the session start and end dates and times that you’d like the session to become available. Click Save. Go to the session ASSETS tab. Add your pre-recorded video (see How To Upload a Pre-Recorded Video Into a Content Session). Click Save. NOTE: After your scheduled session ends, it will automatically become available as on demand.
  • How to Create a Hybrid Live Session (Pre-Recorded Video + Live Streaming)
    Create a content session. Under your Current Agenda, find the Content session you want to add a pre-recorded video to. Click the pencil icon to edit the session. Set the session start and end time on the session INFO tab. Click Save. Go to the session ASSETS tab. DIRECT UPLOAD your pre-recorded video (see How To Upload a Pre-Recorded Video Into a Content Session). NOTE: You must direct upload for Hybrid After your video finishes uploading, a PRE-RECORDED VIDEO START TIME box will appear. Enter the date and time you would like the pre-recorded video to start. This will ensure the video starts playing at the same time for every attendee, and that if attendees show up late, they will be joining the session in progress (just as if it were live) so that all viewers are on the same schedule. Click Save. PRO TIPS: If you'd like your presenter to do a live intro, set your video start time for a few minutes after your session start time. Upload a session intro/placeholder slide on the session INFO tab to display when the video is not playing. This way, attendees see a branded experience while waiting for the video to start or after it's done playing. For short videos that you'd like to play mid-presentation, set the start time for when you'd like the video to start during the session. If doing a mix of live/video where the video will play for only a part of the presentation, upload slides for the presenter to display before and after the video is over.
  • How to Set Up an RTMP Session
    Schedule a live stream in YouTube Live. Set your video to Unlisted if you do not want it publicly available to watch on your YouTube page. Create a Content Session in encaptiv. (See instructions on How To Create a Session) Under your Current Agenda, find the Content session you want to add RTMP live video streaming to. Click the pencil icon to edit the session. Set the session start and end time on the session INFO tab. Click Save. Go to the session ASSETS tab. Under the SOURCE TYPE dropdown, select Frame. Copy the YouTube Live EMBED CODE. Paste the URL from the YouTube Live embed code into the Asset Source field. (See photo below for the embed code sample) Click out of the Asset Source box - encaptiv will convert the URL to an embedded video. NOTE: There is no need to set a video start time in encaptiv. Your live stream will start at the time you scheduled it in YouTube Live. Click Save. NOTE: You can use any production tool (i.e. Streamyard, OBX, etc.) that works with YouTube Live.
  • How To Add a Presentation to a Content Session
    Go to My Events in your dashboard Find the event you want to edit in “My Events” Click Edit Event Go to the Agenda tab Under Your Current Agenda, click the pencil (edit) icon next to the session where you want to upload your presentation (presentation slides and images can only be uploaded to content sessions). This will open the session editor. Scroll down to Session Attachments and click Add Presentation Click on the uploader and select the file you want to upload. NOTE: File types accepted are .pptx, .png, and .jpeg. Max size is 5 GB. Once you see the presentation, click the X button on the upper right corner of the pop-up Add Presentation window. Click Save Session.
  • How To Convert Your Powerpoint To Images
    Open the PowerPoint file you want to convert. Go to File > Export. In the Format drop down choose JPG or PNG. Click "Options". Select "Save every slide". Set width to 1280 and height to 720 (if using 4:3 PowerPoint set width to 1280 and height to 960). Select where you want to save the images. Click "Save" and your slides will automatically save as individual images.
  • How To Convert Keynote To Images
    Open the Keynote file you want to convert. Go to File > Export to > Images. Select "all" slides Select format JPG or PNG. Click "Next". Select where you want to save the images and Save.
  • How To Convert Google Slides To Images
    Open Google Slides you want to convert. Go to File > Download as You can either download each slide individually as a JPG or PNG, or download as a PowerPoint document and follow steps on How To Convert Your Powerpoint To Images (recommended)
  • How To Start A Session
    Go to My Events in your dashboard Click on the event where you want to start the session On the left side menu, go to Agenda Choose the session you want to start and click the Start Session button NOTE: Sessions within encaptiv automatically start 5 minutes prior to start time.
  • How To Make Presenter Video Visible to Attendees In a Session
    Go to My Events in your dashboard Click the event to enter it On the left side of the screen, click Agenda Choose the session you want to join and click Join Now or Start Session. If your browser requests access to your camera and microphone click yes or allow. You should see your video feed grayed out. This means you are in green room mode. When in green room mode, you can speak to other presenters, producers and admins without attendees seeing or hearing you. To make yourself visible to attendees, turn on the Presenter switch below your video feed. Your video will no longer be grayed out and you will now be visible and audible to attendees.
  • How To Mute/Unmute Microphone In A Session
    Go to My Events in your dashboard Click the event to enter it On the left side of the screen, click Agenda Choose the session you want to join and click Join Now or Start Session On the upper right corner of your video, click the microphone icon. If the icon is red, it means you’re on mute. To unmute yourself, click the microphone icon again.
  • How To Exit Full Screen Mode
    Press the Esc key on your keyboard
  • How To Add an Expo Booth to Your Event
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Go to the Agenda tab Open the Sessions section Under SESSION TYPE, choose EXPO BOOTH Enter the booth name (usually the company/exhibitor name) under SESSION TITLE The system will automatically create a session slug (URL for that session) in the SLUG section, but you can change this if you’d like. No special characters are allowed in the URL. Enter details about the exhibitor under SESSION DESCRIPTION - this info will appear on both the Expo Booth listing page as well as in the Info tab in the Booth. Under Expo Settings, toggle the Sponsored button on if the Booth should be a Premium listing on the expo page (Premium listings appear at the top of the Expo Page, are double the size of regular listings, include a video on the Expo Page and are highlighted). If your exhibitor has a CALL TO ACTION they’d like to add to their booth: - Type in the call to action text under LABEL (i.e. “Buy My Book”; “Book a Free Consultation With Me”) - Under BUTTON TEXT, type the text you want to appear on the button - Under BUTTON LINK, insert the URL you want to direct people to when they click the call to action button (you must include http:// or https:// in front of the address) Add EXHIBITORS to the booth by typing their email address under EMAIL ADDRESS in the Presenters section and then click on the “+” button. NOTE: To add an exhibitor to their booth, they must first be registered with an encaptiv account. When you’re done setting up the booth, click on Create Session.
  • How To Add a Logo and Video(s) to an Expo Booth
    Go to My Events in your dashboard Find the event you want to edit in “My Events” Click Edit Event Go to the Agenda tab Under Your Current Agenda, click the pencil (edit) icon next to the Expo Booth you want to upload a logo or video to. This will open the session editor. In the Editing Expo Booth Session pop-up window, click Assets. Adding a logo: - Under ASSET, click the dropdown and choose Logo - Click on the uploader and select the logo you want to upload. - Once you see the logo, click Save Adding an away video (the away video plays for attendees when the exhibitor is not in his/her booth with their video on): - Under ASSET, click the dropdown and choose Away Video. - Direct upload your video or embed a YouTube or Vimeo video (see How To Upload a Pre-Recorded Video Into a Session. - Once you see the video, click Save. Adding an Expo Page Video to Premium Booths: - Under ASSET, click the dropdown and choose Expo Page Video (these should only be added to Premium (“Sponsored”) booths). - Direct upload your video or embed a YouTube or Vimeo video (see How To Upload a Pre-Recorded Video Into a Session. - Once you see the video, click Save.
  • How To Upload An Expo Page Video Into Your Expo Booth Session
    Go to My Events in your dashboard Find the event you want to edit in “My Events” Click Edit Event Go to the Agenda tab Click on Agenda Under Your Current Agenda, click the pencil (edit) icon next to the Expo Booth where you want to upload your logo. This will open the session editor. On the pop-up Editing Expo Booth Session, click Assets Under ASSET below, click the dropdown and choose Expo Page Video Here you can either direct upload your video or enter a YouTube or Vimeo link. - Direct Upload: i. Select Direct from the Source Type drop down. ii. Click on the uploader and select the video you want to upload. iii. Once upload is complete, click Save to add it to your session. Note: Video upload size limit is 5 GB - YouTube or Vimeo: i. Select Frame from the Source Type drop down. ii. Paste the video URL into the Asset Source box. iii. Click out of the Asset Source box - encaptiv will convert the url to an embedded video. Once you see the video, click Save to add it to your session. Once you see the pop-up “Session Update Successfully!” (upper right side), click the X button on the upper right corner of the pop-up Editing Expo Booth Session window.
  • How To Upload An Away Video Into Your Expo Booth Session
    Go to My Events in your dashboard Find the event you want to edit in “My Events” Click Edit Event Go to the Agenda tab Click on Agenda Under Your Current Agenda, click the pencil (edit) icon next to the Expo Booth where you want to upload your logo. This will open the session editor. On the pop-up Editing Expo Booth Session, click Assets Under ASSET below, click the dropdown and choose Away Video Here you can either direct upload your video or enter a YouTube or Vimeo link. - Direct Upload: i. Select Direct from the Source Type drop down. ii. Click on the uploader and select the video you want to upload. iii. Once upload is complete, click Save to add it to your session. NOTE: Video upload size limit is 5 GB - YouTube or Vimeo: i. Select Frame from the Source Type drop down. ii. Paste the video URL into the Asset Source box. iii. Click out of the Asset Source box - encaptiv will convert the url to an embedded video. Once you see the video, click Save to add it to your session. Once you see the pop-up “Session Update Successfully!” (upper right side), click the X button on the upper right corner of the pop-up Editing Expo Booth Session window.
  • How To Hide/Show Event Pages
    Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Features tab. Scroll down to Event Pages. Toggle on/of the event page(s) you want to hide/show. Once you’re done, scroll down and click Save.
  • How To Turn On/Off Event-wide Text Chat
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Go to the Features tab Under Event Functionality, toggle on/off the pink button on Event-wide text chat (pink = on) Scroll down and click Save.
  • How To Turn On/Off Direct Text Chat
    Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Features tab. Under Event Functionality, toggle on/off the pink button on Direct text chat (pink = on). Scroll down and click Save.
  • How To Enable/Disable Event-Wide Features
    Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Features tab. Toggle on/off the pink button to enable/disable the feature (pink = on). Once you’ve enabled/disabled each feature, click Save.
  • How To Add a Poll to a Session
    Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Agenda tab. Under Agenda, scroll down and click on Agenda. Click the pencil icon of the Session you want to add a poll to (polls can only be added to content sessions). Go to the Polls tab in the Session Editor. Click Add a Poll. Enter the title under POLL TITLE. TIP: The Poll Title should be short, 1 to 3 words, to make it quick and easy for audience members to find your poll. Click the arrow under QUESTION TYPE and choose Multiple Choice or Rank Order. - Multiple Choice polls are single answer, radio button questions. - Rank Order polls are drag and drop ranking questions (i.e. Rank from favorite to least favorite or Most important to least important). The the Poll Question under QUESTION. Enter the ANSWER CHOICES. TIP: Keep answer choices short and sweet so that they are quick and easy for your audience to answer. Shorter answers also display better on the screen. You can add more answer choices by clicking the “+” button, and can remove answer choices by clicking the “-” button. Once done, click the Add Poll button. You will see the poll appear in the Existing Polls section. That means it is now added to that session. Click on the Features tab in the Session Editor. Enable Polls (make Polls visible) for the session. Click Save.
  • How To Add Registered Users To The Event
    Note: Users must be registered to encaptiv prior to adding them to the event. Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Registrations tab. Click on Tickets. Enter the user’s email address (used in registering to encaptiv) under EMAIL ADDRESS. Enter dates and times the user should be able to access the event under VALID FROM and VALID UNTIL. Choose the role of the user (Event Admin, Event Producer, Attendee) under ROLE. NOTE: If the user is not yet registered to encaptiv, tick the Create a user? box. If user is already registered, proceed to Step 9. a. Enter FIRST NAME, LAST NAME and PASSWORD Click Create Registration.
  • How To Delete Registered Users From The Event
    Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Registrations tab. Scroll down to Registered Users. Choose the user you want to delete and click the delete “trash bin” icon on the right side. When the Delete Ticket? pop-up window appears, click the Delete button.
  • How To Add Offers
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Go to the Sponsors tab Click Offers Click the New Offer button Type a short description of the offer under OFFER TITLE (i.e. “1 Month Free”) TIP: Keep the offer title short and sweet. This is meant to attract attention. You’ll add the details of the offer in the Offer Description section. Type the description of what the offer gives to your attendees under OFFER DESCRIPTION. TIP: Keep this to 1 to 2 sentences to make it clear and concise for attendees what the offer is. You don’t need to type anything in IMAGE ALT TEXT, unless you want to change the hover language (it will default to your offer title). Insert the link (URL) where attendees will be taken to claim the offer when they click the button in the LINK field (note: You must include the http:// or https://) Type what you would like the offer button to say in the LINK TEXT section. Upload an image to go with your offer by clicking the box. Recommended image size is 300 w x 250 h. encaptiv accepts .png or .jpg images. When you’re done, click on Create Offer.
  • How To Delete An Offer
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section. Click Edit Event Go to the Sponsors tab Click on Offers Choose the Offer you want to delete and click the delete “trash bin” icon on the right side. A Delete Sponsor? window will pop-up. Click the Delete button.
  • How To Edit An Offer
    Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Sponsors tab. Click on Offers. Choose the offer you want to edit and click the edit “pencil” icon on the right side An Edit Offer window will pop-up. You may change the details of the offer from that window. Once done, scroll down and click Update Offer.
  • How To Add Sponsor Ads to Your Event
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Go to the Sponsors tab Click Advertisement Click the New Ad button Type in your sponsor’s name under ADVERTISEMENT NAME Upload an image for the advertisement into the box. You can use the company logo or an ad image (if using an ad image we recommend 300 w x 250 h). encaptiv accepts .png or .jpg images. Under IMAGE ALT TEXT, you can type in text that shows when they hover over the logo or ad image (it defaults to the Advertisement Name, you only need to change this if you want something else displayed on hover). Insert the link (URL) the sponsor would like attendees taken to when they click on the ad in the LINK field. Click Create Advertisement.
  • How To Delete a Sponsor Ad
    Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Sponsors tab. Scroll down and click Advertisement. Under Sponsored Ads, choose the advertisement you want to delete then click on the delete “trash bin” icon on the right side. A Delete Sponsor? window will pop-up. Click the Delete button.
  • How To Edit A Sponsored Advertisement
    Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Sponsors tab. Scroll down and click Advertisements. Under Sponsored Ads, choose the ad you want to edit and click the edit “pencil” icon on the right side. An Editing Advertisement - "XXX" window will pop-up. You may change the details of the ad from that window. Once done, scroll down and click Update Advertisement.
  • How To Reorder Attendee Offers And Sponsor Ads
    Go to My Events in your dashboard Find the event you want to edit in the “My Events” section Click Edit Event Go to the Sponsors tab Scroll down to Sponsor Offers or Advertisements Click and drag the Offer or Ad up or down using the hamburger icon (double line) under Actions to re-order how your Offers and Ads display on the Offers page.
  • How To Select Which Page Sponsor Ads Display On
    You can customize which page(s) your sponsors’ ads display on in the left hand navigation menu within encaptiv. This gives you the opportunity to provide additional options and sponsorship tiers. Go to My Events in your dashboard. Find the event you want to edit in the “My Events” section. Click Edit Event. Go to the Sponsors tab. Scroll down to Sponsor Ads and click the pencil icon next to the ad you want to apply the change. An Editing Advertisement - “XX” pop-up window will appear. Scroll down to ONLY SHOWN ON and click the drop down arrow. Choose which pages you want the sponsor ad to display on and tick the box beside the selection (NOTE: If you don’t tick any, the ad will default to display on ALL pages). Click anywhere outside the drop down to close the selection. Click Update Advertisement.
  • How To Update Attendee’s Profile
    Sign into the event. Click the gear icon on the upper left side of the screen next to “Welcome [Your Name]!” Fill in your profile details. Once you’re done, scroll down and click Update Profile You will receive a success message, then can close the profile editor.
  • How To Join A Session
    Sign into the event. On the left side of the screen, go to Agenda. Choose the active session you want to join and click Join Now. You can also join active sessions from the Happening Now board in the Lobby by clicking the Join button next to the session you want to join.
  • How To Visit An Expo Booth
    Sign into the event. On the left side of the screen, go to Expo Booths page. Choose the booth you want to visit and click Visit Booth. Once in the booth, if the exhitibor is present, you will be able to video chat with them. NOTE: If your broswer asks for permission to access your camera and microphone, you must grant access.
  • How To Add An Expo Booth To “My Favorites”
    Log into the event. On the left side of the screen, go to the Expo Booths page Find the booth you want to favorite and click the heart icon on the upper right corner of the booth. You may add multiple booths to your favorites.
  • How To Go Back To The Event Foyer
    Click the logo on the upper left corner of the screen.
  • How To Claim Sponsor Offers
    Log into the event. On the left side of the screen, click Offers. Find the Sponsor Offer you want to claim under Attendee Offers and click on the button below it. A new window will open and you will be taken to a page where you can claim the offer.
  • How To View Another Attendee’s Profile
    Log into the event. On the left side of the screen, click People Choose the attendee whose profile you want to view and click Read More to view their full bio. You may also click on their Linkedin (if they’ve added it to their profile).
  • How To Add Another Attendee to “My Contacts”
    Log into the event. On the left side of the screen, click People. Find the attendee who you’d like to add to your contacts. HINT: You can search attendees by name by typing their first or last name (using all lowercase) in the Search Bar. Click the star in the bottom right corner of the attendee’s profile card to add them to your contacts. To remove an attendee from your contacts, click the star again.
  • How To View “My Contacts”
    Log into the event. On the left side of the screen, click People Click on the contacts icon in the search bar found below the event banner. Your contacts will be displayed. To return to viewing all attendees, click the contacts icon again.
  • How To Direct Text Message (DM) Another Attendee
    Log into the event. On the left side of the screen, click People. Choose the attendee you want to DM and click the Chat button at the bottom of their profile. A pop-up chat window will appear. Type your message and hit Send.
  • How To View and Participate In Event Wide Chat
    Log into the event. On the lower right corner of the screen, click the Event Chat button. A Chat pop-up window will appear. You can view and send messages to everyone attending the event here (be careful what you post!). Type your message for everyone to see and hit Send.
  • How To Search for a Session
    Log into the event. On the left side of the screen, click Agenda. Type the name or keyword of the session you want to search in the Search Bar. All sessions with that name or keyword will appear. Delete the text in the search bar to return to viewing all sessions.
  • How To Search for an Expo Booth
    Log into the event. On the left side of the screen, click Expo Booths. Type the name or keyword of the expo booth you want to search in the Search Bar. All booths with that name or keyword will appear. Delete the text in the search bar to return to viewing all booths.
  • How To View The Agenda
    Log into the event. On the left side of the screen, click Agenda.
  • How To Add A Session To “My Agenda” (Attendee)
    Log into the event. On the left side, click Agenda Find the session you want tot add to your agenda. Click the “heart” icon on the session you want to add to My Agenda To remove a session from your agenda, click the heart icon again.
  • How To View “My Agenda”
    Log into the event. On the left side, click Agenda. Click the calendar icon in the search bar to view the sessions you added to your agenda. Click the calendar icon again to see all sessions on the agenda.
  • How To Create A New Presentation
    Log into encaptiv. On the left side, click MY PRESENTATIONS. Click the Create New button. Under Presentation Information, enter the PRESENTATION TITLE. Type in your PRESENTATION DESCRIPTION. If you have a Pro+ account, you may enable video by ticking the Enable video for this presentation. Under Communication Preferences, you may Send post-presentation e-mails to audience by ticking the box. Under Presentation Timer Settings, choose the Timer to either Count Up or Count Down. Set the Timer Settings by adding the Presentation Length, Initial Warning(An initial warning is received when this amount of time is left during your presentation) and Final Warning(A final warning is received when this amount of time is left during your presentation). Time format is HH/MM. Click the Continue button.
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